Troubleshooting

Who this is for

Any RenalFlow user who is blocked by access, billing, invite, data-entry, or file issues.

If you cannot sign in, confirm you are using the correct email and password.
If you were invited recently, open the newest invite email instead of an old one.
If the app loads but blocks access, check whether billing is active for the current workspace.
If a menu item is missing, confirm your role and current plan.
If a save action fails, check whether:
Your plan limit is reached
Your role is allowed to edit that area
You are still online
A required field is missing
If a file will not open, try opening it again after refreshing the page.

Center administrators are the main users for fixing workspace setup, billing, users, and profile settings.
Invite links can expire.
Some pages are intentionally hidden on individual plans and on plans without advanced features.
RenalFlow often uses soft deletion for records, so missing data is not always the same as permanent deletion.

Billing access required: the workspace needs an active subscription or lifetime access.
Plan patient limit reached: upgrade before adding another active patient.
Plan user limit reached: upgrade before adding another active user.
Invite link is invalid or expired: request a new invite.
RenalFlow is temporarily unreachable: the dashboard cannot connect to the RenalFlow service.
A file or attachment does not open: the secure file link may have expired or the stored file may need review.
Nutrition or patient profile editing is unavailable: your role or center settings do not allow edits there.