Billing And Subscription

Who this is for

Center admins and individual account owners who manage plan access, billing status, payment methods, and license keys.

What you can do here

Review the current plan and subscription status
Check patient and user usage against plan limits
Upgrade or downgrade plans
Pause, resume, or cancel a subscription
Open payment method updates through the billing provider
Review recent billing transactions
Rotate or revoke workspace license keys for team workspaces

Step-by-step guide

Open Settings > Billing.
Review the current plan, status, renewal date, and payment method.
To change plans:
Choose monthly or yearly billing.
Select the target plan.
Confirm the plan change.
If checkout opens, complete payment and return to RenalFlow.
To update payment details, use Update payment method.
To stop billing temporarily, use Pause subscription.
To restore a paused subscription, use Resume subscription.
To end billing at the end of the current period, use Cancel subscription.
For team workspaces, use the License keys area to rotate or revoke keys.

Important notes

Upgrades are prorated immediately.
Downgrades are scheduled for the next billing period.
Billing can apply to one center or to an organization, depending on the plan and organization features.
If billing is inactive, most clinical pages are blocked until active access is restored.
Individual accounts do not show the license key management section.
Storage usage exists in the billing model, but visible storage tracking is not fully surfaced yet.

Common issues

If the app says Billing access required, sign in as a center admin and open Billing.
If a plan change remains pending, use I have completed payment or refresh the billing page.
If adding a patient or user fails, check whether the current plan limit has been reached.

Suggested screenshots

[Screenshot placeholder: Billing overview]
[Screenshot placeholder: Plan change cards]
[Screenshot placeholder: License key section]